Last updated: 27 August 2026

We want you to love your Fenyal order. If something is not right, here is how returns, refunds, and cancellations work.

Order Cancellations

  • You may cancel your order free of charge within 2 hours of placing it, as long as it has not been processed or shipped. Contact us immediately with your order number.
  • Once an order has been packed or dispatched, it can no longer be cancelled and must instead follow the return process below.

Returns Eligibility

Due to the nature of our products, including freshly roasted coffee and food items, we can only accept returns for:

  • Items that arrive damaged, defective, or incorrect.
  • Unopened and unused dallahs or equipment in their original packaging, within 7 days of delivery.

Opened coffee bags cannot be returned unless they are defective, for hygiene and food-safety reasons.

How to Request a Return or Refund

  1. Email info@fenyalae.com or contact us on WhatsApp at +971 56 169 6396 within 48 hours of receiving your order.
  2. Include your order number and photos of the item, including the packaging if it is damaged.
  3. We will review your request within 2–3 business days and confirm the next steps.

Refunds

  • Approved refunds are issued to your original payment method within 5–14 business days.
  • Shipping fees are non-refundable unless the return is due to our error, such as a wrong, damaged, or defective item.
  • For cash-on-delivery orders, refunds are made by bank transfer. We will request your bank details securely.

Exchanges

If you would prefer an exchange, such as for a wrong coffee type or beans, please let us know when you contact us. Exchanges are subject to stock availability.

Non-Returnable Items

  • Opened or used coffee products.
  • Sale or clearance items, unless defective.
  • Gift cards, if offered.

Contact Us