Last updated: 27 August 2026

At Fenyal, accessible at fenyal.shop, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

  • Personal details you provide at checkout or when creating an account, including your name, email address, phone number, and shipping or billing address.
  • Order information, including items purchased, order value, and order history.
  • Payment information: payments are processed securely by our payment gateway, Paymob. We do not store full card numbers on our servers.
  • Technical data, including IP address, browser type, device information, and cookies automatically collected when you browse fenyal.shop.
  • Communications you send to us through email, WhatsApp, or contact forms.

How We Use Your Information

  • To process and deliver your orders.
  • To communicate order updates, respond to your inquiries, and provide customer support.
  • To send marketing updates and promotions where you have opted in. You may unsubscribe at any time.
  • To improve our website, products, and customer experience.
  • To comply with legal and tax obligations in the United Arab Emirates.

Cookies

Fenyal.shop uses cookies to keep your cart working, remember your preferences, and understand site traffic, including through services such as Google Analytics. You can disable cookies through your browser settings, although some website features may not work properly as a result.

Sharing Your Information

We do not sell your personal data. We share your information only with:

  • Shipping and courier partners, to deliver your order.
  • Payment processors, to complete transactions securely.
  • Service providers that help us operate the website, such as hosting and email marketing providers, under confidentiality obligations.
  • Authorities, where required by UAE law.

Data Retention & Security

We retain your data only for as long as necessary for the purposes described above or as required by law. We use reasonable technical and organizational measures to protect your information. However, no online system is 100% secure, and we encourage you to use a strong password and keep your login details private.

Your Rights

You may request access to, correction of, or deletion of your personal data, or withdraw your marketing consent at any time by contacting us:

Children’s Privacy

Fenyal.shop is not directed at children under the age of 18, and we do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the latest revision.